FAQs
What are the sizes of the cards?
How do I send you my pictures?
Can I use Professional Photographs?
Do I need to make any edits to my photos before sending them?
Are there any additional charges to revise a design?
Will my printed card look exactly like the proof you email me?
Are envelopes included with my card order?
How long will it take to receive my order?
What payment options do you offer?
How does it all work?
We want the process to be as easy for you as it can be!
First, search through our gallery and make note of things you like. Once you have an idea in your head of what you want your announcement to be, please fill out the order form, located under the "order" heading at the top of the homepage. If you already love one of the designs and want it customized for you, just let us know on the order form! Please be specific on your ideas and always remember to include your email so we can send the proof and your phone number, in case we have a question concerning your design.
After you have completed the order form, you will find a 'photo upload' feature at the bottom of the page. Please click on that, and upload your photos to the site.
Once your photos are received, a proof of your design will be made and sent to you via email within 3-5 days. Please review the proof very carefully and respond to this email to let us know if you like it just as it is or if you would like anything changed. We want you to love your design so feel free to make as many changes as you like! Please just realize that with each revision, it will be an additional 1-2 days to receive the next proof.
Once you approve your proof, there will be an invoice email sent to you titled "Kirbycardco Payment." Review the invoice, and then click on the "Pay Now" button to pay by means of all major credit cards or your Paypal account. If you do not have a PayPal account, it's very simple to sign up when I send you the Invoice email....just follow the prompts. Once your payment is received, we will send your order to print and your order will be on its way shortly!
What are the sizes of the cards?
We have 2 standard options in regards to the size of the cards. You can get either a 4" x 6" card or a 5" x 7" card. We keep them at these standard sizes so your loved ones can easily frame them! You also have the option of ordering an 8" x 10" of the card to keep as a keepsake. If you feel you want a different size, we can always try something different, though an additional cost may apply depending upon your request.
Note: There is a small Kirbycardco logo on the back of every card.
What are Proofs?
A proof is a low resolution digital copy of your card that will be sent via email within 3-5 days of you submitting your order. This is your opportunity to view what your announcement will look like and make any changes. We ask that you please check very carefully for mistakes. If you were to find something you wanted changed, please respond to the email that the proof was attached to. We will review your changes, make them and send you a new proof 1-2 days later. This process could go on multiple times, but once you approve your proof and we receive your payment, it is then sent for print and Kirbycardco is not liable for any mistakes in the editing process after that point.
How do I send you my pictures?
There is a photo upload feature at the end of the order form. Just click on the 'browse' button, navigate to where your picture file is saved on your PC, and then double-click on the picture to upload it. You can upload up to 6 different images! If you do not have digital pictures to upload, you can go to any office store (Office Max, Staples, etc.) or Print Store (Kinkos) to get them scanned. If you are having them scanned at a store or scanning photos yourself, please scan at a minimum of 400 dpi for best results.
Can I use Professional Photographs?
Yes, as long as you have written consent from the photographer. You will be asked to check a box on the order form that verifies that you have ownership of the photos you have submitted.
NOTE: IT IS ILLEGAL TO USE PROFESSIONAL PHOTOGRAPHS WITHOUT WRITTEN CONSENT FROM THE PHOTOGRAPHER OR PHOTOGRAPHY AGENCY. YOU WILL ASSUME ALL LEGAL RESPONSIBILITY FOR SUBMITTING COPYRIGHTED PHOTOGRAPHS.
Do I need to make any edits to my photos before sending them?
No, we feel we are able to make any professional edits you want at no additional charge. We are able to do just about any edit you can imagine, such as removing an object from the photo, changing colors in the photo, or changing the entire photo to black and white or sepia.
Are there any additional charges to revise a design?
We want to make the card exactly as you desire, therefore we will revise the design up to three times for no additional cost. Any revision thereafter, a $6.00 fee will be assessed per revision. Please note that with each revision, it will be an additional 1-2 business days (Monday - Friday, excluding weekends) to receive the next proof.
Will my printed card look exactly like the proof you email me?
The design of the proof will be exactly as the one that was emailed to you but at a higher resolution. We make every effort to display what the true color of your card will be on the proof, but depending on the settings of your monitor, the display of the true colors may vary slightly. To reassure you, we have yet to have someone complain about a major color difference between the proof and the printed card and we hope to keep it that way!
Are envelopes included with my card order?
Yes, there is a premium quality envelope included with each announcement...and just to be safe, we throw in a few extra envelopes depending on the quantity your ordered. For example, if you order 50 cards, we will include 53 envelopes, to account for any mistakes on filling out addresses, spills, etc...
How long will it take to receive my order?
After we have received your payment, your order will be shipping within 2 days via USPS Priority Mail. Please allow 3-5 business days to receive your order. Shipping days are Monday - Friday and do not include weekends or holidays. You will be notified immediately if there is a delay.
Can I re-order?
Definitely! That shows us you love our design! We keep every card on file, so feel free to re-order at any time.
Is there a minimum order?
Yes, we like to keep the minimum cards ordered at 30 cards.
What payment options do you offer?
We accept all major credit cards... Visa, MasterCard, Discover, and American Express and ALL payments are made through PayPal. It is simple, efficient, and best of all SAFE! If you do not have a PayPal account, it's very simple to sign up when I send you the Invoice email....just follow the prompts. You will be sent an invoice email within 1 day of approving your proof where you can simply click the 'Pay Now' button to complete payment. Your order will not be sent to print until we have received payment.
Please Note, if you choose to pay with an echeck through PayPal, the annoucements won't be sent until the payment has cleared, which is usually 3-4 days.
Is there a shipping cost?
Yes, we ship everything via United States Postal Service Priority Mail so it gets to you in a safe and timely manner. There is a $6 shipping charge for any orders 75 cards or less. If you order 75-150, shipping will be $12...and if you want 150+, shipping will be $18.
Do you offer a guarantee?
Yes, Kirbycardco pledges that you will love your custom photo cards! We work with you through the whole process and YOU ultimately decide what your final card will look like. We guarantee your satisfaction, so if there is an error on the cards that is due to our mistake, we will re-print at no cost. We do not, however, assume liability for any mistakes on the cards after you give final approval (i.e. misspellings). Therefore, please review the proof very carefully!
